“SynetDrive” Application Terms and Conditions of Use
The application “SynetDrive” belongs, operates and is offered to the persons Insured by the Greek insurance company “SYNETERISTIKI INSURANCE S.A.” and is provided only for personal and non-commercial use.
The “SynetDrive” application offers its services subject to these terms and conditions of use (hereinafter called the “Terms” for brevity), which constitute a binding agreement between you and “SYNETERISTIKI INSURANCE S.A.” (hereinafter called the “Company” for brevity), for the implementation of the Roadside Assistance contract between us.
For this reason, we urge you to read these Terms carefully and to only use the services of the “SynetDrive” application if you agree with the Terms.
Otherwise, please do not install the application or delete it immediately from your mobile phone or computer and do not use it in any way.
The Object of our services
The “SynetDrive” application software, provides an online platform to the persons insured in our Company which allows them, if covered by an Insurance contract previously concluded with the Company, by selecting the appropriate orders (i.e. statement of data, description of damage, geolocation), to request the provision of Roadside Assistance and Autohelp services [i.e. Roadside Assistance contract services], through the cooperating company INTERAMERICAN ASSISTANCE SA.
The “SynetDrive” Application offers the following possibilities to its users / persons insured in our company, (hereinafter briefly called the “users”) if they voluntarily wish: (a) profile creation by entering the user’s data (name, surname, mobile phone, vehicle license plate, friendly vehicle name and email), (b) automatic verification / confirmation regarding the contract’s validity based on the data declared by the user, (c) Roadside Assistance call by selecting the default damage descriptions, (e) monitoring the progress of the request / call and the geographic location of the Roadside Assistance vehicle, (f) evaluation for improving the services provided.
During the provision of our services, the information we rely on is that provided to us by the application users. This is the reason why, users bear full responsibility for providing the accurate data required for us to provide Roadside Assistance to them. From our side, we use reasonable skill and care for the best possible technical response of the “SynetDrive” Application.
The Company bears absolutely no responsibility, if for reasons beyond its control (such as indicative but not restrictive – reasons of force majeure, technical problems, network coverage, net overload, disconnection from the network), delays or fails sending and / or receiving user data. The Company does not bear any responsibility for any damage, which may be caused by the access and use of the application.
The Company does not charge the user any costs for the use of the application.
Confidentiality – Information about personal data
While making use of the application, you will have to submit your name, surname, vehicle registration number, telephone, email, geographical position, as well as information about the type of service you need (e.g. damage). It is necessary to process all the personal data which you enter in the SynetDrive application, with our cooperating help providers too, in order to take the necessary actions, to provide the services you require, according to your insurance policy.
The data you provide will be disclosed to our employees or partners in order to make it possible to provide you with the roadside assistance services you have requested.
Regarding the current processing of personal data, we let you know that the Company, performs it, as a controller, in order to carry out the required operations in the context of providing Roadside Insurance coverage, e.g. for the communication with you, for the examination of the request, for the fulfillment of the service etc. and you are not required to provide them if you do not wish to fulfill this contractual insurance coverage on request through the “SynetDrive” application. The processing of your data must also be carried out by processors, in particular, by the roadside assistance provider INTERAMERICAN ASSISTANCE SA, in the framework of a cooperation agreement held by the controller. The processing is carried out for any compliance with a legal obligation, defense of legal interests of the Company, such as e.g. out-of-court and judicial rebuttal, substantiation, exercise or support of claims. As a data subject, you have the right to exercise with a written statement to the Data Protection Officer of the Company (dpo@syndea.gr) the rights provided by the General Regulation of Personal Data (EU 2016/679) and the relevant legislation, and specifically: Right to access: you have the right to receive at any time confirmation from the Company as to whether your data are being processed and what kind of processing it is. Right to portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format, as well as to transfer the data on to other processing managers, without objection from the company. Right to rectification: you have the right to request the correction of inaccurate data concerning you. Right to restrict processing: you have the right to ask the Company to restrict the processing of your data, under the terms of the law. Right to erasure (right to be forgotten): you have the right to request the deletion of your data, with the restrictions set by law. Right to object: you have the right to oppose the processing of your data at any time, under the restriction of the law. Right of complaint: you are entitled, if there is a violation of the protection of your personal data, to file a complaint to the Personal Data Protection Authority, 1-3 Kifisias Av., 115 23, Athens, Tel. +30 2106475600, Email: contact@dpa.gr More detailed information regarding the processing of personal data by the Company, as well as the full data of the Company, can be found on the Company’s website www.syndea.gr.
Registration in the application and proper use
The use of the application is made only if you are Insured by our Company. Otherwise, this application will not be of any use to you.
The user expressly and responsibly declares that he will not use the application in a malicious manner or in any other way than the purpose for which it was established, for sending, publishing, transmitting or distributing content or otherwise, which may be illegal. For any damage to the application, from misuse or improper use of the relevant services by the user, he is solely responsible. The user is responsible for the protection of the personal device from which he enters the application and is fully responsible for its proper use.
Application evaluation
Upon receiving Roadside Assistance through the “SynetDrive” application, you will have the possibility to evaluate the services provided to you, through a relevant questionnaire available to the application.
Expiration – Statement of disclaimer
The Company may suspend or terminate, temporarily or permanently, the “SynetDrive” application, at any time.
In addition, it may, at any time, take the appropriate legal measures in case that: (i) the user violates any of its obligations or any of the policies and rules subject to its use, (ii) the user uses fraudulent practices or fraudulent acts, or (iii) it perceives, in its total discretion, that the user’s activities and behaviors have caused or may cause damage to third parties or the Company itself.
In none of the aforementioned cases does the application user have a right to any compensation.
In case of violation of the Terms by a user, the Company reserves the right to take legal action or exercise any other legal remedy. The Company is not responsible in any case for any claims of a legal nature or for any direct or indirect damage or expenses, which may arise from the operation or access, use of the application or from the download of material, text , and other data contained therein, including, but not limited to, any damage caused by viruses, bugs, human agent, any computer hardware or components, hardware, software, program or any other error, omission, or delay in Delivery from device or network connection.
Intellectual property
Any and the entire content, including but not limited to trademarks, logos, symbols, website names, industrial designs, images, photos, background images, icons, navigation tools, text, among others, of the present software or relevant products and goods appearing in the software, are protected by intellectual property rights. The Company grants you a non-exclusive, non-transferable, right to use the software, exclusively for your own personal, non-commercial use, in accordance with the terms and conditions of the present Contract, as applicable. All rights not expressly granted to you constitute the property of the Company of its licensees and / or its affiliated providers, for the implementation of the use of the “SynetDrive” application.
Maintenance and Support
The Company is under no obligation to provide support, maintenance, updates, modifications or new versions of the “SynetDrive” application. However, it may, from time to time, release updated versions of the application, and it is possible to update the electronic version of the application that you use in your mobile phone or computer. In this case, you consent to such an automatic update of the “SynetDrive” application and you also agree unconditionally that the Terms shall be valid for any such update.
SETTLEMENT OF DISPUTES
The present Terms constitute the entire agreement between the user and the Company regarding the “SynetDrive” application. There is nothing in the Terms to constitute a partnership, a dealership relationship, a franchise relationship or an employment contract between the Parties.
If any provision of the Terms is deemed invalid, non-applicable or non-binding, you are still bound by the remaining Terms. In such a case, even an invalid provision will apply in the degree that this is allowed by the legislation in force and you agree to accept a provision with a similar effect as the invalid provision, taking into consideration the content and the purpose of these terms and conditions.
On our side we declare, that in case of any disagreement, dispute or objection regarding the “SynetDrive” application, we will do our best so as to make sure it is resolved it in a consensual manner. However, in case of litigation, the exclusively competent Courts shall be the Courts of the city of Athens, subject to Greek Law.
